HOW TO INITIATE A RETURN

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. You can contact us and send email to our info@smilebily.com

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, to make your package be recognized easily, so we can solve your problem as soon as possible.

3. Drop off your package at the local post office.

4. Most returns are processed within 7 business days after we receive your package. We’ll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Original shipping fee & return shipping fee will not be refunded.

* Please note that all the returns, customers need to pay for the cost of shipment.

GENERAL RETURN POLICY

1. You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.

2. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Accessories, ③Customized Items, ④Flash Sale Items.

3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-SMILEBILY products.

8. We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs (the customer should pay the customs clearance), please keep the receipt with tracking information., please keep the receipt with tracking information.

9. We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.

10. Overdue Return & Overdue Lost caused by the customer, a 40% refund will be issued back. Such as, overdue to pick package up, overdue to assistant for the Customs Clearance and so on).

11. We do not accept the rejected package. A 40% refund will be issued back. If you need a return, after you receive it, you can contact us.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

CANCELLATION POLICY

After placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

  • Unpaid orders are automatically cancelled after 1 day.
  • Cancel order within 48 hours of payment for a full refund.
  • Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please contact our customer service to proceed.

*When you receive an email from Smilebily titled “Order #_______________________________confirmed”, your payment has been confirmed.

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